Terms of use

Last updated 13 November 2026

The short version. Your writing is yours, and you can always download it. Springbind is free to start, with one-off purchases to take a story to a finished first draft, and optional AI help. Purchases go through Google Play in the Android app, or Lemon Squeezy in your browser. Springbind is for adults only. Nothing here affects your legal rights as a consumer.

Who we are

Springbind is made by CHAG UK Ltd, a company registered in England and Wales (company number 14504551), registered office Bollin House, Bollin Walk, Wilmslow, SK9 1DP. You can contact us at hello@springbind.com.

Using Springbind

By creating an account or using Springbind, you agree to these terms. Springbind is for adults, so you must be 18 or over to use it. Please keep your sign-in to yourself, and use one account per person.

Springbind is for your own writing. Please don’t copy, sell or republish Springbind’s questions, guidance or design, try to get round its limits or unlock paid features other than by buying them, or use it in a way that could harm the service or other people.

Your writing

Everything you write in Springbind belongs to you. We don’t claim any rights over it. If you save a story to your account or ask for AI help, you give us permission to store and process it only to provide those things to you, as described in our privacy policy. We never publish, sell or use your writing for anything else.

A story kept only on your device is your responsibility to back up. Springbind lets you download a save file at any time, and saving to your account keeps a copy for you.

Writing about other people

Stories often include real people. You’re responsible for what you write, including anything about other people. Please don’t use Springbind to store anything unlawful, or to harass or threaten anyone. We can’t read your stories, but if we receive a serious complaint, we may contact you about it, and we may close an account that breaks these terms.

AI help

AI help is optional and only happens when you ask for it. Its suggestions are just that: they can be wrong, incomplete or not right for your story, and you decide what to use. Don’t rely on it for legal, medical or other professional advice. AI help is provided using Anthropic’s Claude.

What’s free, and what you can buy

All prices include VAT and are shown before you buy.

• Free: one story, with every guided question and your key moments, and a Markdown download of your writing.
• Finish your free story, £1.99: unlocks your free story all the way to a first draft, including your chapter plan, Fill the gaps, Strengthen Chapter, writing your chapters and Word and PDF downloads.
• Unlock a story, £2.99: the same for a new story, once per story.
• Full Springbind, £14.99: everything, for as many stories as you like.

These are one-off payments. What you unlock is linked to your Springbind account, so it works on any device you sign in on, for as long as we offer Springbind. Your free story is the story you’re working on when it’s first chosen, and it doesn’t change after that.

How story unlocks work. An unlock for a new story is used once that story has been saved to your account or has 5 answers, whichever comes first. Until then, if you leave that story and start a different one instead, your unlock moves to the new story, so nothing is lost if you change your mind. Once it’s used, the unlock stays with that story, even if you later delete the story.

AI help plans and requests

• Free requests: every account gets 3 AI requests to try, once. They don’t renew.
• AI Basic, £3.99 a month: 15 AI requests a month. AI Plus, £5.99 a month: 35 AI requests a month. Monthly requests renew each time your plan renews, on the same day you’re charged, and don’t carry over. If you change from AI Basic to AI Plus part-way through, the requests you’ve already used that month still count. The monthly plans are available once you’ve unlocked a story or bought Full Springbind.
• AI pack, £4.99: 15 AI requests, on any plan, which last 12 months from purchase.

Each suggestion, proofread or other AI action uses one request. Requests are used in this order: your monthly requests, then packs, then your free requests. If an AI request doesn’t work, it isn’t counted. AI help only works on the parts of Springbind your story has unlocked.

The monthly plans renew automatically through Google Play until you cancel. You can cancel at any time in Google Play, and you keep your plan until the end of the month you’ve paid for.

Sharing Springbind

You can share your own Springbind link. If a friend creates a new account through it and answers their first 5 questions, you each get 3 extra AI requests, which last 12 months. You can earn this for up to 10 friends a year. Rewards are for genuine friends: we may withhold or remove them if a link is misused, for example with made-up accounts. Springbind never contacts the people you share with.

Refunds and cancelling

In the Android app, purchases are made through Google Play. In your browser, they’re made through Lemon Squeezy, which sells them on our behalf and handles payment, VAT and receipts. The monthly AI plans are only available in the Android app for now. In the browser, if you’re signed in when you buy, it unlocks straight away; your emailed code is a backup, and can be used once, on one account.

Refunds for Google Play purchases are handled by Google Play under its refund policy, and refunds for browser purchases by Lemon Squeezy, using the link in your receipt. A refunded purchase is removed from your account. You can usually ask Google for a refund within 48 hours of buying, from your Google Play order history. After that, or if anything goes wrong with a purchase, email us and we’ll help.

Because what you buy unlocks straight away, you agree that it’s supplied immediately, so the 14-day cancellation period for online purchases no longer applies once it’s unlocked or you’ve started using it. You still have all your other rights under consumer law, including if something doesn’t work as described.

Changes to Springbind

We improve Springbind from time to time and may change its questions, features or design. We won’t take away something you’ve bought. If we ever had to stop offering Springbind, we’d give you at least 30 days’ notice, so you can download everything you’ve written.

Closing your account

You can delete your account and everything in it at any time from inside Springbind. We may suspend or close an account that seriously or repeatedly breaks these terms, telling you why where we can. You’d still be able to download your writing, unless the law prevents it.

Who owns what

Springbind itself, including its questions, guidance, design and code, belongs to CHAG UK Ltd. Springbind™ is a trade mark of CHAG UK Ltd. Your writing belongs to you.

Our responsibility to you

We make Springbind with care, but we can’t promise it will always be free of errors or available. Please keep a download of anything important to you. We’re responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care. We’re not responsible for losses that weren’t foreseeable, or for business losses. Nothing in these terms limits our responsibility where the law doesn’t allow it to be limited.

Your privacy

How Springbind handles your information is explained in our privacy policy.

Changes to these terms

If we change these terms, we’ll update this page and the date at the top, and tell you in Springbind about anything important. Changes won’t affect purchases you’ve already made.

The law that applies

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your own country’s courts.